BatchBook
Use Case

Customer Success
Meetings Made Easy

Schedule QBRs, executive check-ins, and training sessions without the email chaos. Get all stakeholders in one meeting, every time.

The Old Way (Chaotic)

You need to schedule Q1 QBRs with 15 key accounts. Each needs their CEO, CTO, and Project Lead.

Send email to first customer: "When can we do your Q1 business review?"

Wait 3 days. CEO's assistant replies with 3 time slots

Check with CTO and Project Lead. None of those times work

Suggest new times. CEO is traveling for 2 weeks

Finally find a time after 12 emails. Move to second customer

Repeat this process 14 more times

Three weeks later, 6 QBRs still not scheduled. Customers feel neglected

Time spent per customer:

2-3 hours

Multiplied by 15 accounts = your entire week gone

The BatchBook Way (Streamlined)

Same scenario: 15 QBRs to schedule with multiple stakeholders each.

1

Create one collection

"Q1 QBRs - March" with your available time slots

2

Send 15 personalized links

Each customer gets the same link asking their CEO, CTO, and PM to submit availability

3

Schedule in bulk

See all responses on one heat map. Assign optimal times. Send all invites at once

Time spent total:

2 hours

All 15 QBRs scheduled. Happy customers. Week saved

Why CS teams love BatchBook

10x faster scheduling

Schedule an entire quarter of QBRs in the time it used to take for one meeting.

Higher engagement

Get all stakeholders in the room. No more QBRs with just one person attending.

Professional impression

Show customers you respect their time. Modern tools build confidence in your team.

Automatic reminders

Calendar invites go out automatically. Customers get reminders. Fewer no-shows.

Scale your book

CSMs manage more accounts with the same time investment. Grow without burnout.

Works for everything

QBRs, training sessions, onboarding calls, executive check-ins—one tool for all of it.

"BatchBook let our team scale from managing 50 accounts to 120 accounts without adding headcount. Scheduling used to be our biggest bottleneck. Now it takes 5% of our time instead of 40%."
AP
Alicia Patel
Director of Customer Success, DataFlow Analytics

Real example

How Alicia's team scheduled Q1 QBRs for 25 enterprise accounts

Feb 1, 9am

Alicia created "Q1 2024 QBRs" collection with 1-hour slots spread across March

Feb 1, 10am

Each of her 5 CSMs sent personalized emails to their 5 accounts (25 total) with the same BatchBook link

Feb 1-7

Stakeholders from all 25 accounts submitted their availability (72 people total)

Feb 8, 2pm

Team meeting: Alicia shared her screen with the heat map showing all 72 stakeholders' availability

Feb 8, 2:45pm

Team collaboratively assigned optimal time slots for all 25 QBRs (choosing times with maximum stakeholder overlap)

Feb 8, 3pm

Sent calendar invites to all 72 stakeholders with meeting prep materials. All 25 QBRs locked for March

2 hours
Total team time
25 QBRs
Enterprise accounts
72
Stakeholders coordinated

Ready to scale your CS team?

Join Customer Success teams who've turned scheduling from a time sink into a strategic advantage. Start free today.