Help Center

Frequently Asked Questions

Everything you need to know about BatchBook. Can't find what you're looking for? Reach out to us.

What is BatchBook?

BatchBook is a scheduling tool that helps you collect availability from multiple people and schedule meetings efficiently. Instead of endless email back-and-forth, you share one link, see everyone's availability on a visual heat map, and send invites with one click.

How is BatchBook different from Calendly?

Calendly is great for booking individual meetings from your calendar. BatchBook is designed for scheduling multiple people at once. You collect availability from everyone first, then decide who meets when - perfect for interviews, property tours, or any scenario where you need to schedule many people efficiently.

How is BatchBook different from When2Meet?

When2Meet helps you find times that work for a group, but stops there. BatchBook takes it further - after collecting availability, you can assign time slots and automatically send calendar invites to everyone. It's the complete scheduling workflow.

Do respondents need to create an account?

No! Anyone can submit their availability using just their name and email. No sign-up required. This makes it easy to share with anyone.

What's the difference between Individual and Group mode?

Individual mode is for scheduling separate one-on-one meetings with multiple people (like interviews or property tours). Group mode is for finding a single time that works for everyone to meet together (like team meetings or events).

Can I use BatchBook for free?

Yes! Our free plan includes 1 active collection with up to 20 respondents. It's perfect for trying out BatchBook or occasional use. Upgrade to Personal or Pro for more collections and advanced features.

What happens when I send invites?

When you assign time slots and click send, each person receives an email with their scheduled meeting time and a calendar invite (.ics file) they can add to their calendar. You can customize the meeting location and message.

Can I reschedule someone after sending an invite?

Yes! Pro users can reschedule respondents to different time slots even after invites have been sent. The respondent will receive an updated invite with the new time.

Does BatchBook integrate with my calendar?

Pro users can connect their Google Calendar to automatically show busy times on the heat map. This helps you avoid double-booking when scheduling. More calendar integrations are coming soon.

Is my data secure?

Yes. We use industry-standard encryption for all data in transit and at rest. We never sell your data or share it with third parties. See our Privacy Policy for details.

Can I cancel my subscription anytime?

Absolutely. You can cancel your subscription at any time from your account settings. You'll continue to have access to paid features until the end of your billing period.

Do you offer refunds?

If you're not satisfied with BatchBook, contact us within 14 days of your purchase for a full refund. We want you to be happy with your subscription.

How do I get help?

You can reach us anytime at hello@batchbook.io. Pro users get priority support with faster response times. We're here to help!

Still have questions?

We're here to help. Reach out anytime.